Terms & Conditions

Order Shipping Time: It usually takes 3 to 5 business days to process the order.

Order Delivery Time: Delivery time varies based on your choice of standard or express delivery. Express delivery takes 3 to 6 business days in usual cases for international deliveries. This may also depend on customs clearance. If it is a local or domestic destination, then it is much quicker and in many cases, it takes only a day for delivery. The standard delivery takes slightly longer for deliveries especially for international destinations.

Payment upon Order receipt: We do not offer payment at delivery option. The order can only be processed once payment is received in full. In case of self-collection, you may pay at the time of order collection.

Payment by Cheque: This is accepted only once cheque is cleared at our end, we can issue an order number and can process the order.

Taxes and Duties: The consignee will bear the applicable taxes and duties at destination, if any.

Damaged Product: Please don’t accept an open or tampered package. Drop us an email at info@buyalfa.com with your order details to report such a delivery.


1. Email us for return of product with your order ID at info@buyalfa.com within 24 hours of receipt of product.

2. Send us back the product via courier (we suggest you go for a reputed courier company) within a day of the receipt of information from us. You are responsible for return shipping costs, associated taxes, service charges by PAYPAL or payment processors or gateways as applicable.

3. All returns must have a return authorization (R.A) number to be accepted as a return. Returns sent back to Buyalfa without an authorization number will not be credited to the customer.

When sending back a product, please ensure the following:

  • The product/products is unused and unaltered.
  • The product/products is returned in its original packaging along with the original price tags, labels, barcodes, invoices etc.
  • Return policy is only applicable to the full priced items.
  • Your original payment method will be charged or credited when the exchange/return is processed.

 If all above conditions are in place, we will send a refund of the order without courier fee.


  • For returned products, we will first try to find a replacement for it. If we cannot, we will initiate a refund.
  • We will provide the required shipping documents with the order as may be relevant to the product or destination. The shipping documents will include Commercial Invoice, Airway Bill, Health and Quarantine Certificate. In case the recipient is requested to submit a document by the courier company and the recipient refuses or is not able to get the shipment cleared, without any fault of the consignee, the refund will not be applicable.
  • For cancelled orders, you will receive a refund within 7 business days. The refunds are dependent on external agencies, intermediaries such as banks, payment gateways, processors and external couriers.
  • Your original payment method will be charged or credited when the exchange/return is processed.
  • Refund policy is only applicable to the full priced items.
  • The client will bear the courier charges, associated taxes, service charges by PAYPAL or payment processors or gateways.
  • Refunds will be issued in the currency that was used to make the purchase.

Safety Using Credit Card:
 All transactions on Buyalfa Store are 100% safe. We work with world-class payment gateways to process your payment. All the information is processed using SSL data encryption (secure encrypted connection), which protects the information from being viewed by anyone.

Guarantee/Warranty: Buyalfa Store assures 100% customer satisfaction, security, quality, support and value for money. Since the items we sell are of perishable nature, we can’t offer guarantee/warranty.

Subscription: You can unsubscribe from our e-mails by writing to us at info@buyalfa.com  with subject line ‘Unsubscribe’. We will appreciate if you let us know your reason(s) for unsubscribing, in order for us to serve you even better in the future.