Frequently Asked Questions

What is and BuyAlfa Store? is an online shopping portal that features natural products such as botanical herbs, healthcare nutraceuticals, plant based raw materials, and Himalayan rock salt; such as licorice, bath salts, hydrosol, frankincense, gum myrrh, aloes, guggal, dry rose petals and flowers, spices and dry fruits. You can buy products online and the orders can be shipped worldwide. We bring new, mild crafted and consumer nutra certified products from time to time and introduce the same in our store.

Can I buy more than one product in different packing units and quantities in one go?

Yes, you can. You may choose the products, their respective quantities and packing units and these get added to your shopping cart. You can add as many products as you want and then pay for the entire order in one go!

When I select my destination, it says it can’t ship to that destination, what should I do?

You do not need to worry on this. Since this is an automated system, it may give a certain message due to back office programming; however, you may write to and we shall provide a customized quote and service to you.

How do I know my purchase is complete?

You will see a confirmation message on the screen along with your order number. Moreover, an email with your order number will be sent to you to confirm your purchase.

What is the order shipping time?

Usually it takes 2 to 4 business days to process your order. This can be faster, however, some preliminary documentation with Government Plant Protection Department is necessary.

Which destinations are you shipping to?

We are shipping to almost every destination in the world. If you do not find your required destination on list, let us know and we will handle it immediately in a personalized way.

How long will it take the order to reach me once shipped?

The number of days varies for each destination. Usually by air express delivery, it takes around 3 ~ 5 days to reach destination from dispatch date. For certain destinations, the delivery period is slightly longer than usual as per courier schedule.

Why was my order cancelled?

Your order may have been cancelled because of any of the following reasons:

  • Non-availability of the product(s)
  • Inaccuracies or errors in pricing information
  • Problems identified by our fraud detection department

We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.

I don’t have a credit/debit card. Can I still make a purchase at BuyAlfa Store?

Absolutely! You can pay directly to Bank or via PayPal. Once you have a payment confirmation number, share same with us together with Order number at You may request bank details for bank transfers.

What are the different modes of payment at BuyAlfa Store?

You can use any one of the following payment methods:

  • Credit card (Visa/ Master Card/ Amex etc.)
  • Paypal
  • Bank Deposit

I would like to pay when my order is delivered. Is that possible?

We do not offer payment at delivery option. The order can only be placed and executed once payment is received in full.

Do I have to pay any taxes at the time of delivery?

For international destinations, the consignee will bear the taxes and duties, if any, as applicable at destination. Only the courier company may provide such information.

What should I do if I find my package opened or tampered with upon delivery?

Please don’t accept an open or tampered package. Drop us an email at with your order details to report such a delivery. We shall take this up with the courier company.

How do I cancel my order?

Drop us an e-mail at with your order ID and the reason for cancellation within 24 hours of placing the order. For all valid reasons, we will cancel your order and initiate a refund of your order. In case a notification for cancellation is received after 24 hours, the order will not fall within the scope of cancellation or refund.

I want to return my product. What do I do?


1. Email us for return of product with your order ID at within 24 hours of receipt of product.

2. Send us back the product via courier (we suggest you go for a reputed courier company) within a day of the receipt of information from us. You are responsible for return shipping costs, associated taxes, service charges by PAYPAL or payment processors or gateways as applicable.

3. All returns (where no mistake has been made on the part of BuyAlfa) will be subjected to a restocking fee of 20% of the invoiced amount.

4. All returns must have a return authorization (R.A) number to be accepted as a return. Returns sent back to BuyAlfa without an authorization number will not be credited to the customer.

When sending back a product, please ensure the following:

  • The product/s are unused and unaltered.
  • The product/s are returned in their original packaging along with the original price tags, labels, barcodes, invoices etc.
  • Return policy is only applicable to the full priced items.
  • Your original payment method will be charged or credited when the exchange/return is processed.

 If all above conditions are in place, we will send a refund of the order without courier fee. 

How will I get a refund for the order I cancelled or product I returned?


  • For returned products, we will first try to find a replacement. If we cannot, we will initiate a refund.
  • We will provide the required shipping documents with the order as may be relevant to the product or destination. The shipping documents will include Commercial Invoice, Airway Bill, Health Certificate, and Quarantine Certificate. In case the recipient is requested to submit a document by the courier company and the recipient refuses or is not able to get the shipment cleared, without any fault of the shipper, the refund will not be applicable.
  • For both cancelled orders and returned products, you will receive a refund within 7 business days. The refunds are dependent on external agencies, intermediaries such as banks, payment gateways, processors and external couriers.
  • Your original payment method will be charged or credited when the exchange/return is processed.
  • Refund policy is only applicable to the full priced items.
  • The client will bear the courier charges, associated taxes, service charges by PAYPAL or payment processors or gateways.
  • Refunds will be issued in the currency that was used to make the purchase.

How long will it take to receive the refund?

You will receive a refund within 7-11 business days or earlier. The refunds are dependent on external agencies such as banks and payment gateways.

Which courier company do you use for delivery?

We have tied up with a number of reputed courier partners. The courier service provider for your order is selected based on your location.

Is it safe to use my credit card on this site?

Yes. All transactions on BuyAlfa Store are 100% safe. We work with world-class payment gateways to process your payment. All the information is processed using SSL data encryption (secure encrypted connection), which protects the information from being viewed by anyone.

Why have I not received my product yet?

Due to unforeseen circumstances, it is possible that your order delivery may get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date.

Are there any hidden costs when I make a purchase at BuyAlfa Store?

When you make a purchase at BuyAlfa Store with or without freight/shipping fee, all costs are inclusive, meaning that is all we charge for. The taxes in your country are levied as per each destination’s rules over which we do not have any control and these will have to be paid by yourself.

Do your products come with guarantee/warranty details?

BuyAlfa assures 100% customer satisfaction, security, quality, support and value for money. Since the items we sell are of perishable nature, we can’t offer guarantee/warranty.

My transaction failed but the money was deducted from my account. What do I do?

Drop us an e-mail at along with your transaction details and we will look into it immediately.

I don’t want to receive any e-mails from you anymore. What should I do?

Sorry if our emails have been bothering you.

You can unsubscribe from our e-mails by writing to us at with subject line ‘Unsubscribe’. We will appreciate if you let us know your reason(s) for unsubscribing, in order for us to serve you even better in the future.

Are there any perks of signing up on BuyAlfa?

Yes. There are definitely a few benefits of signing up:

  • You will have quicker and smoother transactions;
  • Your past shipping addresses will be saved so that you don’t have to enter them all over again for your next transaction;
  • You can track the history of every order with their details in your account.
  • You will be able to earn through various promotions introduced from time to time.

Thinking signing up is complicated? All you need to be ready with is your e-mail ID!

Where can I see complete list of your selling products?

Our header menu shows a list of all the products we offer.

I have added a few products to my cart but I won’t be buying them now. Can you save my list?

Yes, absolutely. We will keep your cart saved with us. The selected items will not be removed unless you remove them. However, since our inventory sells out fast, it is advised that you complete your purchase as soon as you can.  In this case, we recommend you to become a listed member hence we may remind you of your purchase and any deals or discounts that may come up.

Can the cart be shared with someone?

Yes, you can select items and can share with anyone you like.

I don’t know how to buy online. What should I do?

Below is the list of easy steps for you to make an online purchase:

  1. Select the product that you wish to purchase by clicking the product and selecting the ‘pack size’.
  2. Click the Add to Cart button.
  3. It is optional to Estimate Shipping by choosing the country and zipcode (delivery destination).
  4. Proceed to checkout.
  5. Choose ‘As a Guest’ OR ‘Existing User’ OR ‘Become a Member’.  Recommended to choose ‘Become a Member’. 
  6. Enter your contact details including name, e-mail ID, phone number and other marked fields.
  7. Enter your shipping address.
  8. Click the Proceed to Payment button.
  9. Select your payment mode (Credit card, PayPal, Bank transfer).
  10. It will process your payment and will generate an Order number. Same will be emailed to you.

I did not get a confirmation of payment when I made a purchase at BuyAlfa Store.

When payment is processed, each time the system generates an Order number and an email is sent to your given email address. There is a possibility that the entered email address is incorrect, else you may write to and we will arrange the Order receipt and schedule delivery accordingly.

How do I track the status of my order(s)?

1. Visit

2. Enter your order ID and e-mail ID

I don’t remember my password. Help!

Don’t worry. Here’s what you need to do:

  1. Click the Lost password link available on the footer of any page under the title ‘Customer Service’
  2. Enter your e-mail ID in the displayed field.
    We will send you a link in your e-mail.
  3. You can reset your password instantly by clicking the link.