Return, Exchange, Refund

If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.

ORDER CANCELLATION

Drop us an e-mail at info@buyalfa.com with your order ID and the reason for cancellation within 24 hours of placing the order. For all valid reasons, we will cancel your order and initiate a refund of your order. In case a notification for cancellation is received after 24 hours, the order will not fall within the scope of cancellation or refund.

RETURN

1. Email us for return of product with your order ID at info@buyalfa.com within 24 hours of receipt of product.

2. Send us back the product via courier (we suggest you go for a reputed courier company) within a day of the receipt of information from us. You are responsible for the return shipping costs, associated taxes, service charges by PAYPAL or payment processors or gateways as applicable.

3. All returns must have a return authorization (R.A) number to be accepted as a return. Returns sent back to Buy Alfa without an authorization number will not be credited to the customer.

When sending back a product, please ensure the following:

  • The product/products is unused and unaltered.
  • The product/products is returned in its original packaging along with the original price tags, labels, barcodes, invoices etc.
  • Return policy is only applicable to the full priced items.
  • Your original payment method will be charged or credited when the exchange/return is processed.
  • If all above conditions are in place, we will send a refund of the order without courier fee.

REFUND

  • For returned products, we will first try to find a replacement for it. If we cannot, we will initiate a refund.
  • We will provide the required shipping documents with the order as may be relevant to the product or destination. The shipping documents will include Commercial Invoice, Airway Bill, Health and Quarantine Certificate. In case the recipient is requested to submit a document by the courier company and the recipient refuses or is not able to get the shipment cleared, without any fault of the consignee, the refund will not be applicable.
  • For cancelled orders, you will receive a refund within 7 business days. The refunds are dependent on external agencies, intermediaries such as banks, payment gateways, processors and external couriers.
  • Your original payment method will be charged or credited when the exchange/return is processed.
  • Refund policy is only applicable to the full priced items.
  • The client will bear the courier charges, associated taxes, service charges by PAYPAL or payment processors or gateways.
  • Refunds will be issued in the currency that was used to make the purchase.